About Merola Tile

How Do I Place An Order ?

Basic Ordering Information:

  • Please place your orders via email to [email protected] or fax to 631.789.1111
  • All field tiles are sold in full cases only.
  • All trim and decorative items are sold by the piece.
  • All ceramic tile can be used on walls.

How Do Pick Ups Work ?

Pick-ups can be made Monday through Friday, 8:30am-4:30pm.
Customer can pick-up same day if needed; (1) hour advance notice is appreciated.

What Does P.E.I. Rating Mean ?

PEI 1 Wall Tile Only Approved for wall use only in residential and commercial applications.

PEI 2 Light Traffic Approved for both wall use and bathroom floor applications only.

PEI 3 Residential Floor Tile Approved for countertops, walls and floors where normal foot traffic is expected.

PEI 4 Light Commercial Use Approved for all residential applications as well as medium commercial and light institutional.

PEI 5 Heavy Commercial Use Approved for all residential applications as well as heavy commercial and institutional.

What Is Shade Variation & Caliber of Ceramic Tile ?

A tile's shade (dye lot) refers to the coloration and reflectivity of a tile. A tile's caliber refers to its facial dimension (size). Slight variations in shade and caliber are normally inherent from one production run to the next.

It is important to purchase tile that has the same shade (dye lot) and caliber, if at all possible, to ensure a pleasing aesthetic appearance as well as consistent grout joints. Before installing tiles, lay tile out for best distribution of shades.

What Is Your Return Policy ?

Returns WILL NOT be accepted without an RMA #. Our customer service department will provide RGA numbers upon notification by the customer via email at [email protected].

All returned merchandise must be in unopened, original cartons and will not be accepted more than 30 days after delivery or pick up from our warehouse. This is due to the constant changing of dye lots by our suppliers. Ceramic tile must be stacked upright, not flat and skids should be sufficiently wrapped to ensure there is no breakage on return to Merola Tile.

Absolutely no loose or broken pieces of tile will be accepted as returned items. All orders must be checked thoroughly prior to signing for materials delivered or picked up from Merola warehouse.

No claims for damaged materials will be eligible for return unless they are made prior to acceptance of shipment. All items must be packed sufficiently. All returned merchandise is subject to 25% restocking fee.

There are NO Returns on setting materials (glue, grout, thinset).

Terms and Conditions of Sale

All orders are to be prepaid except for accounts which have been approved for credit by our credit department. Credit terms are net 30 days from invoice date. All accounts overdue are subject to a 1.5% per month service charge. Overdue accounts will be subject to credit hold. Please note that a 3.5% convenience fee will be assessed to all credit card transactions.

Please inspect all tiles before installation. No claims will be accepted after installation.

All order must be checked thoroughly prior to signing for materials delivered or picked up from Merola Tile's warehouse.

Refuse any damaged material and sign for it as damaged and refused. Please send a request with your order # and any pictures you might have of the damaged goods for replacement to [email protected].

Claims for concealed damages must be made within 48 hours of receiving the order. Please send a request with your order # and pictures of the damaged goods for replacement to [email protected].

Breakage - please send request to [email protected] with picture of the breakage to issue a remake.


All field tile is sold by the carton, not by the square foot. Prices per square foot are indicated herein for your convenience only. The word "Coverage" in each product category indicates the area of square feet one carton will cover, including a minimum grout joint of 3/16".

Prices are subject to change without notice.